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Multi-Agent Studio

The Multi-Agent Studio allows businesses to deploy multiple AI agents from a single AICB instance. Each agent can represent a distinct role or brand personality (e.g. Sales Consultant, Technical Support, VIP Concierge).

Creating an AI Agent​

Navigate to Admin Portal → AI Agents Studio → Create Agent.

1. Persona & Identity​

  • Agent Name: Display name shown in transcripts and widget panels.
  • Agent Slug: URL-safe identifier (e.g. sales-bot, support-rep).
  • System Prompt: Core instructions defining persona, voice, tone, and operational boundaries.

2. Brain & LLM Engine​

  • Provider: Select Gemini, OpenAI, Claude (Anthropic), or Groq.
  • Model: e.g., gemini-2.5-flash, gpt-4o, claude-3-5-sonnet-20241022.
  • Temperature: Control creativity (0.0 = deterministic, 1.0 = creative).
  • Provider API Key Override: Optional custom API key specific to this agent.

3. Access Groups & Tag Scoping​

Select one or more Access Groups (e.g. sales, wholesale, tech_support) to restrict what catalog products and knowledge base documents the agent can reference.

4. Messaging Channel Credentials​

Connect dedicated channel numbers or tokens:

  • WhatsApp: Dedicated WhatsApp Phone Number ID & Access Token.
  • Telegram: Dedicated Telegram Bot Token & Webhook auto-registration.
  • Website Widget: Embeddable script with custom launcher positioning and profile capture mode.