Messaging Channels

AICB natively supports omnichannel conversational commerce with unified session tracking.

1. WhatsApp Cloud API (Meta)

Connect official Meta WhatsApp Cloud API credentials in Settings → Messaging Channels:

• System User Access Token: Long-lived Meta API token with whatsapp_business_messaging permissions.
• Phone Number ID: 15-digit ID from the Meta Developer App Dashboard.
• Webhook Verify Token: Security verification token matching META_VERIFY_TOKEN.
• Webhook URL: https://your-domain.com/api/v1/webhooks/whatsapp

Supported rich formats: Product Swipeable Carousels, Interactive List Messages, and Quick Reply Action Buttons.

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2. Telegram Bot API

Connect any Telegram Bot created via @BotFather:

• Bot Token: Provided by @BotFather (e.g., 123456789:ABCdef...).
• Auto Webhook Registration: AICB auto-registers the Telegram Webhook and sets the generated secret token.
• Webhook URL: https://your-domain.com/api/v1/webhooks/telegram/{agent_id}

Supported rich formats: Media Group Photo Albums and Inline Interactive Keyboards.

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3. Embeddable Website Widget

Embed the autonomous assistant on any website or e-commerce store with one script tag:

<script 
  src="https://aicb.sannex.ng/widget.js" 
  data-bot-id="default" 
  async>
</script>

Attributes:

• data-bot-id: The agent slug or ID to route chats to (e.g. sales-bot or default).
• Supports Server-Sent Events (SSE) for ultra-fast streaming responses and instant product cards.